Refund Policy
This policy explains when refunds, replacements, or order changes may be available for digital artwork and custom canvas orders.
Last updated: May 28, 2026
1. Personalized products
FrameYourHouse creates personalized artwork from customer-uploaded photos. Because each image and canvas is made for a specific customer, completed digital orders and canvas orders sent to production are generally not refundable unless there is a technical problem, production issue, or delivery damage covered below.
2. Digital image orders
Digital files are made available by download link after payment confirmation and are also delivered by email. If the download link does not work or the file cannot be opened, contact us and we will resend or replace the file. Digital orders are not refundable after the file has been made available or delivered, except where required by law or where we are unable to provide a usable file.
3. Canvas orders
Canvas and framed canvas orders include the final digital image by download link and email. Once a canvas order has been submitted for production, it cannot usually be cancelled because it is custom-made. If the item arrives damaged, misprinted, or materially different from the confirmed order, contact us with photos within 7 days of delivery so we can review a replacement or refund.
4. Address problems
Customers are responsible for entering a complete and accurate shipping address. Orders delayed, returned, or lost because of an incorrect address may not be eligible for refund. If you notice an address mistake, contact us immediately before the order is sent to production.
5. Cancellations before production
If you contact us before a physical order is sent to production, we may be able to cancel or change it. Cancellation is not guaranteed once the order has entered production.
6. How to request help
Email contact@frameyourhouse.com with your order number, the email used at checkout, a clear description of the issue, and photos if the problem concerns a damaged or incorrect canvas.